The more you shop, the more you save in the Abe Yoando Pharmaceutical Membership Program. We also offer special gifts to show our appreciation for your patronage based on the amount of purchases you make during the year.
You can also check your membership stage on My Page.
Customers who register as members and make purchases at the official Abe Yoandoh Pharmacy store are automatically enrolled in the membership program.
Click here for more details about the Membership Program.

You can earn points every time you shop at the official Abe Yoandoh Pharmacy store.
You can use those points for donation, product exchange, gift certificate exchange, or when making purchases at the official store.
The point exchange program is not available to customers who have cancelled or suspended their membership. Please note that this program is not available to customers who have cancelled or suspended their membership.
Click here for details of the Point Exchange Program

After registering as a member or making your first purchase, we issue coupons that can be used on your next purchase. We also offer birthday coupons and limited time coupons.
Click here to see how to use coupons.

We offer a telephone consultation service where you can consult with our dedicated dietitian about your health and beauty concerns.
What is the best diet to maximize the effects of supplements? What should I add to my beauty regimen to maintain youthful skin? Please feel free to contact us with any questions or concerns you may have.

Details of the telephone consultation service

Monday-Friday 10:00-17:00 (except 12:00-13:00)
*Closed on Saturdays, Sundays, national holidays, year-end and New Year vacations, and summer vacation.

Please call customer support ( 0120-542-4344 ) and ask for "Uchimoto" at the phone.

At the showroom, visitors will be able to touch and feel the products, receive lectures on how to care for them, and receive information related to beauty and health.
You can also purchase products on the spot*. Visits to the showroom are by appointment only**, but anyone is welcome to come and visit us. We look forward to seeing you at our store.
*Please note that we accept only cash or credit cards for purchases. Please understand this in advance.
**Reservations are accepted up to 2 days in advance.
Click here for more information about ‍Showroom

Select [Register and Purchase] and enter your information.

If you have a preferred delivery date and time, please select it from the calendar. If you have a time preference, please select it from the pull-down menu.
Depending on the type of delivery and delivery area, delivery may not be made as specified.

Payment methods include credit card payment, cash on delivery (COD), bank transfer payment (prepayment), AmazonPay, and deferred payment (payday).
Bank transfer is not available for regular delivery.

After entering your information, click the [Proceed to Confirmation Screen] button to proceed to the next step.

lump-sum payment

This site uses a security system called SSL. All of your important credit card information is encrypted before transmission.
For security reasons, we do not, in principle, send credit card receipts. The credit card company will send you a credit card statement in lieu of a credit card transaction receipt.
We may ask you to change to another payment method depending on your credit card usage.
Please inquire with your credit card company regarding the use of debit cards.
When using VISA, Master, or Diners cards, payments of less than 100 yen will not be accepted. If you use JCB/AMEX, we cannot accept payments of less than 200 yen. In addition, due to the terms and conditions of some credit card companies, there may be cases where payment cannot be made for amounts less than a certain amount. Please understand this in advance.

After adding the items you wish to purchase to your cart, click the "Pay with Amazon Account" button on the cart screen.
You will be transferred to the Amazon Pay page. Log in with your Amazon account, check your information, click the "OK" button to proceed, confirm your order information on the confirmation screen Confirm your order information on the confirmation screen and click the "Confirm Order" button to complete your order.

We do not accept "0 yen payment" using points or coupons.

The following handling fee (including tax) will be charged per transaction depending on the COD amount.

Cash on delivery fee

The maximum amount of cash on delivery for a single payment is 300,000 yen.
A separate transaction fee will be charged for cash on delivery payment by credit card.

Bank transfer account]
Bank name: SBI Sumishin Net Bank
Branch name: Corporation Daiichi Branch (106)
Account No.: (Ordinary) 1562065
Name: K)ABEYOANDOYAKUHIN
Please note that your payment will be cancelled if we cannot confirm your payment within 7 days.
Please note that bank transfer fees are the responsibility of the customer.

No credit card is required.
You only need your e-mail address and cell phone number to make a purchase.
You can make multiple purchases and pay them all at once by the 10th of the following month.

Free enrollment in PAYDEPLUS allows you to use features such as 3 installment-free* payments in 3 installments** and monthly budgeting.
*No installment fee for direct debits and bank transfers only. Please note that bank transfer fees vary depending on your bank. There is no bank transfer fee.
**Three installment payments require registration the first time you use the service. Also, this service is available only when the amount of payment is 3,000 yen or more per transaction.
You must register with Paidy in advance.

About fees for payment after convenience store
① When monthly payment is only one time payment: Flat rate 365 yen (tax included)
② When monthly payment is only three times payment, and when both one and three times payment are made:
From 1,000 yen to 3,999 yen: 145 yen/one time payment
From 4,000 yen to 6,999 yen: 254 yen/one payment
7,000 yen or more: 356 yen/one payment

Fees for bank transfers
Transfer fees vary depending on your bank.

Account transfer
There is no fee.
‍

We do not accept "0 yen payment" using points or coupons.

Receipts can be issued for products that have already been shipped from the "Order History List" on My Page.
Please select the relevant order information and click the "Download Receipt" button to issue a receipt. Please note that a receipt can only be issued once from My Page.
Please refer to the details of how to use the system here.
If you need to reissue a receipt, please contact customer support at
.
Customer Support
TEL : 0120-542-434
*Business hours: Weekdays 10:00-17:00
(except Saturdays, Sundays, national holidays, year-end and New Year holidays, and summer vacations)

*If you wish to issue a receipt in your company's name, please click the "Change" button in the "Receipt Information" on the "Confirm Order" screen during purchase. Please enter the necessary information.

You can earn points every time you shop at the official Abe Yoandoh Pharmacy store.
Points can be donated, redeemed for merchandise, gift certificates, or used to make purchases at the official store.

Points will be awarded based on the amount of the "Total" on the order confirmation screen, excluding handling and shipping charges. Please understand this in advance.

Depending on the product, we will deliver by Yamato Takkyubin or Nekoposu.
Nekoposu delivery is by post, not in person.

For regular purchases, orders placed before 9:00 a.m. on business days will be shipped on the same day. During busy times, orders will be shipped within 3 business days (excluding Saturdays, Sundays, and holidays) after order confirmation.
For pre-order items and items containing pre-order items, we will ship sequentially from the release date.
*It takes 3 days to 1 week for delivery.
Please note that it may take longer if the delivery address is far away or on a remote island.
Please note that the above does not apply if you have selected bank transfer as your payment method, or depending on the status of your payment. Please understand this in advance.

You can set the date and time on the purchase procedure page.
Please note that some items may not be able to be set to a specific date and time.

Regular delivery service is a service that automatically delivers products to you at your preferred cycle without the hassle of ordering each month.
For more information about ‍Regular Delivery‍, please visit
Individual terms and conditions apply for cancellation of regular delivery service depending on the product.
For details, please see the " Cancellation, Returns, and Cancellation " section of this page.

If the amount of one order is 8,000 yen (including tax) or more, shipping is free.
If the order amount is less than 8,000 yen (including tax), the customer will be charged a flat rate of 495 yen (including tax) per order. Please understand this in advance.
In addition, customers may be asked to bear additional shipping charges for their own convenience.

• Delivery Area
  Delivery charge (tax included)
• Hokkaido (northernmost of the four main islands of Japan)
  1,364円
• Aomori, Iwate and Akita Prefectures
  
  1,034円
• Miyagi, Yamagata and Fukushima Prefectures
  924円
  
• Tokyo, Kanagawa, Saitama, Chiba, Ibaraki, Tochigi, Gunma, Yamanashi
  
  924円
  
• Niigata, Nagano, Toyama, Ishikawa, Fukui
  
  924円
  
• Aichi, Gifu, Shizuoka and Mie Prefectures
  
  924円
  
• Osaka, Hyogo, Kyoto, Shiga, Nara, Wakayama
  
  1,034円
  
• Tottori, Shimane, Okayama, Hiroshima, Yamaguchi, Tokushima, Kagawa, Ehime, Kochi
  
  1,144円
  
• Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima
  
  1,364円
  
• Okinawa prefecture (including Okinawa island)
  
  1,364円

We recommend that you use the subscription service for at least 3 months in order to experience the effects of the product, but you can cancel at any time. If you wish to cancel, please call us. You can also postpone the receipt of your order. Please feel free to ask us.
However, if you contact us less than 5 days prior to the next scheduled shipment date (you will receive a "notice of scheduled shipment date" email), you will be required to pick up your order for the current month. We apologize in advance for any inconvenience this may cause.
The next scheduled shipping date can be found on the upper right hand corner of the "Purchase Invoice" included with your order.

Initial Cancellation of NMN SirteenSerum (Back Aging Course) Subscription Service

The special price of the Back Aging Course is set aside for those who continue to save on their regular subscription. Unfortunately, resale of our products is rampant, and some customers are abusing the special pricing of the course. Resale of products that have been opened or without regard to expiration dates may affect the quality of the product.
Therefore, although there are no restrictions on the number of times you can use the product, those who cancel the subscription without receiving the second product after receiving the first special price will be charged the difference between the first price and the price of the single product. ‍

However, if the product is damaged during shipping, or if the product is different from the one you ordered, we will accept returns or exchanges only if you contact us with details within 14 days of receiving the product (please contact us separately if your order falls during the year-end and New Year vacations or a long vacation). We will not accept returns or exchanges of damaged, contaminated, or defective merchandise. The customer is responsible for all return shipping costs, except in the case of damaged, contaminated, defective, or misdirected merchandise.
We will not be able to refund any money for returns or exchanges without prior notification.

Contact information for cancellation, returns and exchanges

Customer Support]
TEL : 0120-542-434
*Business hours: Weekdays 10:00-17:00 (except Saturdays, Sundays, national holidays, year-end and New Year holidays, and summer vacation)
*Replies may be delayed due to the high volume of inquiries. Please understand.

＜Abe Yo-an Pharmaceutical Distribution Center＞
5-1-39 Matsue, Soka-shi, Saitama-ken 340-0013

We will issue a refund upon receipt and confirmation of the returned merchandise. We will not pay any interest or other interest charges between your payment and the refund.
*There are some products that are not eligible. Please see below for details.
For more information, please click here. (Page will open in a new window.)

[Method of refund and number of days required]
The method of refund and the number of days required differ depending on the payment method used for the order.
Please refer to the following payment methods.

● Credit card:
- Method of refund: If the order is canceled after sales have been processed, the purchaser will be charged once, but the refund will be made at a later date by the credit card company.
The timing of the refund is based on the credit card company's specifications, so the purchaser should contact the credit card company to confirm the timing. (In most cases, refunds are not immediate.)

● Cash on delivery (cash on delivery)
・ Method of refund: Refund will be made by bank transfer.
The refund will be made by bank transfer.
・Duration of refund: 1-3 weeks after receipt of returned goods. ・Notes: Bank transfer fees are to be borne by the customer.

Bank transfer
・Method of refund: Refund will be made by bank transfer.

The customer will be responsible for all bank transfer fees.

AmazonPay
・Method of refund: In case of cancellation after sales processing, the purchaser will be charged once, but the refund will be made later by the credit card company.
Please contact us for more information about the refund procedure.
・Duration of refund: 1-3 weeks after we receive the returned items. If cancellation is not possible, the refund will be made by bank transfer; AmazonPay may be refunded by Amazon.

● After payment (Paidy)
・Method of refund: Offsetting correspondence with the invoice for the month following the month in which the cancellation is confirmed, or refund to the designated account by Paidy to the designated account
・Number of days until refund:
Before your payment - The invoice will be offset. However, if there are unpaid bills in the past, they will be offset from previous bills.
　After your payment - A negative amount will be posted to your Paidy account and will be offset against your next payment.

For all registered members, points will be automatically awarded according to your membership rank when you order Abe Yoando Pharmaceutical products.
Points are valid for one year.
If you earn new points before the expiration date, the points will never expire.

Points awarded for use of this site can be used as 1 point = 1 yen.
Points can also be used for donation, product exchange, or gift certificate exchange depending on the number of points you have accumulated. For details, please see the Point Program page.

▼Points Program page
‍https://infinixx-shop.jp/point-program

*Points have an expiration date, so please use them before the expiration date.
Points can be used in conjunction with other coupons or discount offers.
All points will be forfeited upon cancellation. If you have available points, please use them before cancelling your account.

Points awarded for using this site can be used as 1 point = 1 yen.
Depending on the number of points you have accumulated, you can also use them to donate, exchange for merchandise, or exchange for gift certificates. For details, please visit the Point Program Redemption page.

▼Points Redemption Program Page
‍https://www.abeyoando.co.jp/customer-support/point-program

*Points have an expiration date, so please use them before the expiration date.
Points can be used in conjunction with other coupons or discount offers.
All points will be forfeited upon cancellation. If you have available points, please use them before cancelling your account.