Abe Yoando Pharmaceutical Official Shop" Terms of Use

(hereinafter referred to as "the Company") has established the following terms and conditions for the sale and purchase of products through the "Abe Yoando Yakuhin Official Shop" (hereinafter referred to as "the Site") operated by the Company.

  • Article 1: Scope and Qualifications of this Agreement

    • These Terms and Conditions, which are governed by law, apply to all products sold through the Site and to all customers who are purchasers of such products. Your use of the Site constitutes your agreement to all of these Terms and Conditions.
    • Customers who are eligible to purchase products on this site must specify a delivery address in Japan and correctly register the required information at the time of order.
    • If there are any important changes to these Terms of Use, we will notify you by any means we deem appropriate. By using this site, you agree to be bound by these Terms of Use without objection.
    • The Company reserves the right to suspend or discontinue operation of this Site without notice.
    • These Terms and Conditions and the use of this Site shall be governed by and construed in accordance with the laws of Japan, and any dispute arising out of or relating to these Terms and Conditions shall be submitted to the exclusive jurisdiction of the Tokyo District Court of Japan.

  • Article 2 Ordering

    1. ORDERS CAN BE PLACED ON THIS SITE DURING THE SPECIFIED HOURS, BUT ORDERS WILL BE PROCESSED DURING THE BUSINESS HOURS OF ABE YOANDO YAKUHIN, THE COMPANY THAT OPERATES YOANDO AND THE INFINIXX BRAND. ORDERS RECEIVED OUTSIDE OF BUSINESS HOURS WILL BE PROCESSED ON THE NEXT BUSINESS DAY.
    2. The order confirmation will be sent by e-mail in response to an order from this site, and the order will be deemed to be accepted and completed when the products are shipped. In the event that the delivery address differs from the customer's address, we assume that the customer has obtained the prior consent of the delivery address. In the unlikely event that it is discovered that the recipient has not given his/her consent, or in the event that the recipient responds that he/she cannot accept the products, we reserve the right to immediately refuse to accept the order without obtaining the consent of the person who placed the order.
    3. This site is valid only in Japan. Please note that we do not sell or ship products outside of Japan.
    4. Minors are requested to make purchases on this site with the consent of their parents or guardians.
    5. After an order has been placed, the right or obligation to receive the purchased products may not be transferred to a third party, assumed by a third party, or used as collateral.
    6. If you have no choice but to cancel your order (only before the product is shipped), you must carry out the prescribed procedure.

  • Article 3 Pricing

    1. Product prices will be listed on each page of this website that the customer refers to when placing an order.
    2. Product prices are shown inclusive of consumption tax. Product prices do not include shipping charges, cash on delivery charges, bank transfer charges, etc.
    3. The Company will continue to consider new discount programs in an effort to improve products and services that meet the needs of our customers. The Company reserves the right to modify or discontinue the types and methods of discount programs at any time.

  • Article 4 Payment

    1. Payment for products can be made by credit card, cash on delivery, bank transfer, AmazonPay, and deferred payment (payday).
    2. Please note that we may limit the payment method to the method specified by us depending on the product, purchase amount, or our circumstances. Please refrain from making payments (remittances) from overseas.

    3. Any credit card with the following symbol can be used.

      VISAmastercardAMERICAN EXPRESSJCBDiners Club

      Credit cards other than the registered name will not be accepted.
      Payment by another person's credit card will not be accepted.
      Please contact your credit card company directly if you receive an error when entering your credit card number.

    4. cash on delivery

      Please pay the delivery person in exchange for the merchandise.

      • Less than 10,000 yen: 330 yen (tax included)
      • 10,000-30,000 yen: 440 yen (tax included)
      • 30,000-99,999 yen: 660 yen (tax included)
      • 100,000-300,000 yen: 1,100 yen (tax included)

      The maximum COD amount per payment is 300,000 yen.

    5. bank transfer

      Please transfer the payment to the following bank account.

      Bank transfer account]
      Bank name: SBI Sumishin Net Bank
      Branch name: Corporation No.1 Branch (106)
      Account No.: (Ordinary)1562065
      Name: K)ABEYOUANDOYAKUHIN
      ‍
      Please note that if we cannot confirm your payment within 7 days, your order will be cancelled.
      Bank transfer fees are the responsibility of the customer.
      *Bank transfers can only be used for single item purchases. Please note that this service is not available for regular orders.

    6. AmazonPay

      Amazon Pay is a service that allows you to easily place orders using the credit card information registered in your Amazon account. An Amazon.co.jp account is required to use this service.
      ‍
      After adding the items you wish to purchase to your cart, click the "Pay with Amazon Account" button on the cart screen.
      You will be transferred to the Amazon Pay page. Log in with your Amazon account, confirm your information, and click "OK" to proceed. Confirm your order information on the confirmation screen and click the "Place Order" button to complete your order.
      Please note that "0 yen payment" using points or coupons is not available.

    7. Payments (payee)

      Paidy is a payment method that requires only an email address and cell phone number. You can make a purchase with just your email address and cell phone number. No credit card is required. Multiple purchases can be paid together by the 10th of the following month.
      Free enrollment in PAYDEPLUS allows you to use features such as 3 payments later** with no installment fees* and monthly budgeting.
      **No installment fee for direct deposit and bank transfer only.
      **Registration is required for the first use of 3 installments. Also, this service is available only when the amount spent per transaction is 3,000 yen or more.
      You must register with Paidy in advance.
      *"0 yen payment" using points, coupons, etc. is not available      .




      About fees for post-payment at convenience stores (1)       When you make only one payment per month: 365 yen (tax included)
      (2) When you make only three payments per month, or when you make both one and three payments
      1,000 yen or more and 3,999 yen or less: 145 yen/one payment
      4,000 yen or more but less than 6,999 yen: 254 yen/one payment
      7,000 yen or more: 356 yen/one payment

      Fees for bank transfers
      Transfer fees vary depending on your bank.

      Account transfer
      There is no fee.

    8. Customers are responsible for all fees associated with the payment.

  • Article 5 Transactions

    1. We will ship the product as soon as we confirm the availability of the product after the credit card payment has been confirmed, or after the COD information has been confirmed, or after the payment by bank transfer has been confirmed.
    2. Customers may specify a delivery date and time within the time frame specified by the Company. However, please note that there may be cases where the delivery date and time cannot be requested due to traffic conditions, natural disasters, or other unavoidable reasons.
    3. Products will be delivered by TA-Q-BIN (Sagawa), Yamato TA-Q-BIN or Neko-Pos.
    4. Orders for delivery outside Japan will not be accepted.
    5. As a general rule, we cannot designate a delivery destination that cannot be located by the customer and for which reliable delivery cannot be confirmed, such as hotels, weekly condominiums, and other moving or business travel destinations, P.O. boxes, etc.
    6. Abe Yoando Pharmaceuticals offers free shipping on all products. However, some products will be delivered by post (mailbox) rather than by hand. In addition, customers may be asked to bear the shipping costs for any additional charges incurred for their convenience. Please understand this in advance.
    7. It is prohibited to transfer the merchandise to a third party or to establish a security interest in the merchandise after we have delivered the merchandise to the courier company and before it is delivered to the customer.
    8. We will, on behalf of the customer, arrange for the delivery address, delivery date and time, etc., to be specified by the courier service provider. If you wish to change the delivery date, time, or delivery address after the product has been shipped, please direct the customer to the designated courier company.
    9. Please note that we may not be able to arrange the delivery date and time or delivery destination due to circumstances beyond our control or those of the courier company.
    10. No changes or cancellations of orders will be accepted after we have delivered the goods to the courier.
    11. If the customer is not at home at the time of delivery, the delivery staff will leave an absence slip for the delivery, so please inform the courier company of your desired date and time. However, we will not be responsible for any problems caused by the condition of the product at that time.
    12. In the event that the Company determines that the contents of an order are questionable or suspicious, such as large purchases of merchandise, the designation of a non-existent delivery address, resale, fraud, or the possibility of being used to cause trouble for others, the Company may immediately refuse to accept the order or make inquiries to the customer without the consent of the person who placed the order. In such cases, we may refuse to accept the order or make inquiries to the customer. In such cases, we may suspend shipment of the ordered products until the problem is resolved, without being liable for any delay in performance.
    13. In the event that the customer does not receive the ordered merchandise or the merchandise cannot be delivered due to the customer's long-term absence, etc., the Company may cancel the order at its discretion after 14 days from the date of shipment of the merchandise. In this case, the customer will be charged for the shipping and storage of the ordered merchandise.

  • Article 6. About Regular Service

    1. Regular delivery is a service in which you place a single order and receive regular deliveries of the product(s) in question, and you pay for each delivery.
    2. In principle, delivery of eligible products by regular delivery service will be made "every month" depending on the details of your application.
    3. For the second and subsequent deliveries, we will automatically continue to deliver under the same conditions until you contact us to cancel or suspend delivery.
    4. The delivery address will be the address registered at the time of application. If you need to change the delivery address, please call us at least 5 days prior to the next scheduled delivery date.
    5. The regular delivery service will continue to be delivered under the same conditions until you contact us to discontinue the service as described in section 3. If for some reason you are unable to pick up your order during the subscription period, you may change your preferred pick-up date. Please call us at least 5 days prior to the next scheduled delivery date to request the desired pick-up date.
    6. We recommend a minimum of 3 months for a subscription, but you may pause, cancel, or postpone your delivery at any time. If you wish to pause, cancel, or postpone your subscription, please call us at least 5 days prior to the next scheduled shipment date. After that date, you will not be able to pause, cancel, or postpone your subscription until the end of the next shipment.

  • Article 7 Returns and Exchanges

    1. Returns will only be accepted if you contact us at 0120-542-4344 within 14 days of receipt of the product and we accept the return. However, in cases where the Company is able to determine that there are special circumstances, the Company may accept the return of merchandise even after 14 days from the date of delivery. Shipping costs for returns shall be borne by the customer, except in the case of damaged, contaminated, defective, or misdirected merchandise.
    2. In the event of a defect in the product, damage or stain caused by an accident during delivery, or an error in the ordered product or quantity, etc., please contact us at 0120-542-434 within 14 days of receipt of the product for an immediate return or exchange. In the case of an exchange, we will send a replacement product as soon as possible after receiving the product back. In such cases, we will bear the cost of return shipping and delivery of the replacement product.
    3. Please note that we do not accept returns or exchanges in the following cases.
      If you do not contact us within 14 days of receiving the product
      ・Products other than those purchased on our website
    4. We will respond with a refund if it is difficult to provide a replacement product upon receipt of the returned merchandise. We will not pay for any interest or other interest charges incurred between your payment and the refund.
    5. Some products are not eligible for refund. Please see below for details.
      For more information, please visit (Page will open in a new window.)
      ‍

    Refund Methods and Number of Days Required]
    Refund methods and the number of days required differ depending on the payment method used to place the order.
    Please refer to the following payment methods.
    ‍
    ● Credit card
    - Method of refund: If the order is cancelled after sales processing, the purchaser will be charged once, but the refund will be made later by the credit card company.
    The timing of the refund is based on the credit card company's specifications, so the purchaser must confirm the timing with the credit card company. (Most of the refunds are not immediate.)

    ● Cash on delivery (payment by credit card upon delivery)
    ・ Method of refund: Refund will be made by bank transfer.
    Refund method: Refund will be made by bank transfer.
    - Refund period: 1-3 weeks after receipt of returned goods. - Notes: Refunds cannot be made to credit cards. The amount of the returned merchandise (including consumption tax) will be transferred to your bank account. Bank transfer fees will be borne by the customer.

    Cash on delivery (payment in cash upon delivery)
    ・ Method of refund: Refund will be made by bank transfer.

    The customer will be responsible for all bank transfer fees.

    Bank transfer
    ・Method of refund: Refund will be made by bank transfer.

    The customer will be responsible for all bank transfer fees.

    AmazonPay
    ・Method of refund: In case of cancellation after sales processing, the purchaser will be charged once, but the refund will be made later by the credit card company.
    The timing of the refund is based on the credit card company's specifications, so the purchaser should contact the credit card company to confirm the timing. (In most cases, refunds are not immediate.)
    ・Note: In some cases, refunds will be made by Amazon, not by the credit card company.

    Paidy
    ・Method of refund: Paidy will either offset the amount against the invoice for the month following the month in which the cancellation is confirmed or send the refund to your designated account.
    ・Number of days until refund:
    Before your payment - The invoice will be offset. However, if there are unpaid bills in the past, they will be offset from previous bills.
    　After your payment - A negative amount will be posted to your Paidy account and will be offset against your next payment.

  • Article 8. About Points

    1. When a member purchases an Abe Yo-ando-Yakuhin product on this site and payment is confirmed by the Company, points are awarded to the member. In principle, points are awarded based on the amount of the product, but the amount used as the basis for calculating points does not include fees, shipping charges, consumption tax, etc. other than the amount of the product. Points will be awarded after a certain period of time determined by the Company after the purchase of a product.
    2. Members can check their point balance and other information from My Page.
    3. Members may not transfer points held by them to other members or share points among multiple members.
    4. Points will automatically expire after one (1) year from the date of the last point award. The Company will not compensate for, and will not be liable for, any points that expire after the expiration of the validity period.
    5. Points are calculated at the rate of 1 yen per point and can be used by members to pay for merchandise purchases. However, points may not be used to pay for merchandise separately designated by the Company, nor may they be used to pay for cash on delivery fees or handling charges.
    6. Members may not change their payment method once their order is confirmed. There is no limit to the number of points a member may use for a single product purchase.
    7. The Company may establish conditions and restrictions on how points may be used.
    8. The Company shall not compensate for, and shall not be liable for, any disadvantages incurred by members as a result of changes to the content of the service.
    9. Members may not return products purchased with points or exchange them for other products, except in cases where the Company is responsible.
    10. The Company may limit the products for which points can be used, or may impose conditions on the use of points. Points can only be used on this site. Points cannot be used for purchases on other sites operated by the Company or for purchases of products other than those sold by Abe Yo-ando-Yakuhin.
    11. Members may not exchange points for cash under any circumstances.
    12. Points may only be used by the member, and may not be used by a third party other than the member. If the Company confirms that points have been used after the member has logged in, the use of such points shall be deemed to have been made by the member. Therefore, even if the use of points by a third party is unauthorized, the Company is not obligated to return the points used, and is not liable for any damages incurred by the member.
    13. If a member loses his/her membership for any reason, he/she shall lose all points held, rights to use, and any other rights to use the service, and the Company shall not be obligated to provide any compensation to the member for such loss of rights, regardless of the name under which it is named.

  • Article 9 Limitation of Liability

    1. If the goods are defective from the time of shipment for reasons attributable to us, our liability shall be limited to the amount of such defective goods.
    2. In the event that any damage is caused to you or a third party due to reasons attributable to you or your breach of these Terms and Conditions, you shall be responsible for resolving such damage at your own responsibility and expense, except in cases where we are held responsible for such damage, and we shall not be liable for any damage.
    3. The Company shall not be liable for any indirect damages resulting from a defect in the product or from the inability to use the Site in connection with or for any reason related to the use of the Site, or for any damages incurred by you as a result of unauthorized access to data, except to the extent that the Company is responsible for such damages.
    4. We assume that the customer is responsible for following the product labeling and product description, etc., regarding the use of the product, and we shall not be liable for any damages resulting from errors or improper use of the product.
    5. Please note that the color of the product may differ slightly from the actual product due to monitor settings and other factors.
    6. The Company shall fulfill its obligations with respect to the delivery of products by delivering the products as instructed by the customer to the shipping address indicated by the customer.
    7. In the event that the Company is obligated to notify you on the Site, the Company shall be deemed to have fulfilled its obligation by sending the notification to either your registered address or e-mail address (e-mail addresses are only registered when you use the Site). The Company shall not be liable for any damages incurred by you as a result of such notice not reaching you due to your failure to register your address or e-mail address in accordance with the method specified by the Company, unless such failure is the fault of the Company.

  • Article 10 Use of Personal Information

    The Company shall properly handle personal information received from customers in accordance with the "Privacy Policy" separately stipulated.

  • Article 11 Copyright

    1. The copyrights and other intellectual property rights to the contents of this site belong to the Company or the providers of each content.
    2. You may not use any copyrighted material provided through this site or any other material in which we or the respective content providers have rights beyond the scope permitted by copyright law or other laws without the consent of us or the respective content providers.

  • Article 12 Registration of Members

    If you wish to purchase our products, you may, upon request, register as a member of the Company on the Site in accordance with the method designated by the Company to qualify for certain services through the Site. When registering as a member, you shall register your name, address, telephone number, e-mail address, password, and other information requested by the Company (a customer who has registered as a member is hereinafter referred to as a "member"), and shall promptly notify the Company in the manner designated by the Company of any changes in the contents of such registration. If there are any changes to the contents of the registration, the member shall promptly notify the Company in the manner designated by the Company. If it is found that a minor has registered as a member without the consent of a parent or guardian and has used the Site, the Company reserves the right to revoke such membership.

  • ARTICLE 13 MANAGEMENT OF MEMBER ID AND PASSWORD

    1. MEMBERS SHALL BE RESPONSIBLE FOR THE MANAGEMENT AND USE OF THEIR REGISTERED MEMBER IDS AND PASSWORDS, AND SHALL BE RESPONSIBLE FOR CHANGING THEIR PASSWORDS ON A REGULAR BASIS TO PREVENT OTHERS FROM KNOWING THEM.
    2. MEMBERS SHALL NOT ALLOW A THIRD PARTY TO USE THEIR MEMBER ID AND PASSWORD, NOR SHALL THEY TRANSFER, LEND, SELL, TRADE, DISCLOSE, OR OTHERWISE DISPOSE OF THEM.
    3. IN THE EVENT THAT A MEMBER'S ID AND PASSWORD ARE COMPROMISED, OR ARE FOUND TO HAVE BEEN ILLEGALLY USED BY A THIRD PARTY, THE MEMBER SHALL IMMEDIATELY NOTIFY THE COMPANY AND COMPLY WITH ANY INSTRUCTIONS GIVEN BY THE COMPANY.
    4. MEMBERS SHALL BE RESPONSIBLE FOR ANY DAMAGES INCURRED BY THEM DUE TO IMPROPER MANAGEMENT OF THEIR MEMBER IDS AND PASSWORDS, USE BY THIRD PARTIES, ETC.

  • Article 14 Resignation of Members

    MEMBERS MAY CANCEL THEIR MEMBERSHIP AT ANY TIME IF THEY WISH. IF A MEMBER WISHES TO CANCEL THE MEMBERSHIP, THE MEMBER SHALL FOLLOW THE CANCELLATION PROCEDURE SPECIFIED BY THE COMPANY, AND THE MEMBERSHIP WILL BE CANCELLED AFTER THE COMPLETION OF THE PRESCRIBED CANCELLATION PROCEDURE. AFTER THE WITHDRAWAL PROCEDURE IS COMPLETED, THE MEMBER WILL NO LONGER BE ELIGIBLE FOR MEMBERSHIP AND WILL NOT BE ABLE TO USE HIS/HER MEMBER ID AND PASSWORD.

  • Article 15 Prohibited Matters

    You shall not do any of the following

    1. Ordering with false information, or applying for false registration information when registering as a member
    2. Any action that interferes with the operation of the Company or this Site, or any other action that may interfere with this Site.
    3. Acts that cause inconvenience to other customers or other third parties, or that interfere with the Company's business
    4. Acts that infringe or may infringe trademarks, copyrights, privacy or other rights
    5. UNAUTHORIZED USE OF MEMBER IDS AND PASSWORDS
    6. Acts of using the Service through unauthorized use of a credit card.
    7. Transmitting or distributing harmful programs such as computer viruses to the Company or third parties.
    8. Repeated returns or exchanges that cause damage to the Company
    9. Orders or applications for commercial purposes such as resale of our products
    10. Any act that violates laws and regulations or these Terms and Conditions, offends public order and morals, or has the potential to do so.
    11. Other activities that the Company deems inappropriate.
    12. In the event that the Company or a third party suffers damages as a result of a customer's prohibited conduct described in the preceding paragraph, the customer shall be liable to compensate the Company or the third party for the damages suffered by the customer. In such a case, the customer's obligation to compensate the Company for damages shall include reasonable expenses (including fees for attorneys, etc.) incurred by the Company in responding to such damages. In addition, if the Company compensates for damages incurred by the third party on behalf of the relevant customer, the relevant customer shall have an obligation to compensate the Company.

  • Article 16 Cancellation of Use of the Site

    If a customer falls under any of the following items, the Company may, without any notice or demand to the customer, suspend the provision of the Service to the customer, cancel the membership, or terminate the sales contract of the Company's products, use of the Service, or any other contract related to this Site, in whole or in part We reserve the right to terminate all or any of these actions without notice or demand.

    1. In the event of a violation of these Terms and Conditions
    2. In the event of fraud or any of the acts set forth in Article 15 (Prohibited Matters) with respect to the use of this Site.
    3. If any matter is found that indicates an inability to pay
    4. If it is found that the applicant belongs to antisocial forces or an organization that has the potential to become antisocial forces or an organization that has the potential to become antisocial forces

  • Inquiries about our products

    Inquiries about our products are accepted at the following contact points.

    Contact
    Abe Yo-ando Pharmaceuticals Customer Support
    MAIL: support@abeyoando.jp
    TEL : 0120-542-434
    *Business hours: Weekdays 10:00-17:00 (except Saturdays, Sundays, national holidays, year-end and New Year holidays, and summer vacation)
    *When inquiries are concentrated, replies may be delayed. Please understand that our reply may be delayed when the number of inquiries reaches a peak. Please understand.
    ‍
    Abe Yoan-do Pharmaceutical Co.
    〒123-0852
    3-5-8 Sekihara, Adachi-ku, Tokyo

  • Article 1: Scope and Qualifications of this Agreement

    • These Terms and Conditions, which are governed by law, apply to all products sold through the Site and to all customers who are purchasers of such products. Your use of the Site constitutes your agreement to all of these Terms and Conditions.
    • Customers who are eligible to purchase products on this site must specify a delivery address in Japan and correctly register the required information at the time of order.
    • If there are any important changes to these Terms of Use, we will notify you by any means we deem appropriate. By using this site, you agree to be bound by these Terms of Use without objection.
    • The Company reserves the right to suspend or discontinue operation of this Site without notice.
    • These Terms and Conditions and the use of this Site shall be governed by and construed in accordance with the laws of Japan, and any dispute arising out of or relating to these Terms and Conditions shall be submitted to the exclusive jurisdiction of the Tokyo District Court of Japan.

  • Article 2 Ordering

    1. ORDERS CAN BE PLACED ON THIS SITE DURING THE SPECIFIED HOURS, BUT ORDERS WILL BE PROCESSED DURING THE BUSINESS HOURS OF ABE YOANDO YAKUHIN, THE COMPANY THAT OPERATES YOANDO AND THE INFINIXX BRAND. ORDERS RECEIVED OUTSIDE OF BUSINESS HOURS WILL BE PROCESSED ON THE NEXT BUSINESS DAY.
    2. The order confirmation will be sent by e-mail in response to an order from this site, and the order will be deemed to be accepted and completed when the products are shipped. In the event that the delivery address differs from the customer's address, we assume that the customer has obtained the prior consent of the delivery address. In the unlikely event that it is discovered that the recipient has not given his/her consent, or in the event that the recipient responds that he/she cannot accept the products, we reserve the right to immediately refuse to accept the order without obtaining the consent of the person who placed the order.
    3. This site is valid only in Japan. Please note that we do not sell or ship products outside of Japan.
    4. Minors are requested to make purchases on this site with the consent of their parents or guardians.
    5. After an order has been placed, the right or obligation to receive the purchased products may not be transferred to a third party, assumed by a third party, or used as collateral.
    6. If you have no choice but to cancel your order (only before the product is shipped), you must carry out the prescribed procedure.

  • Article 3 Pricing

    1. Product prices will be listed on each page of this website that the customer refers to when placing an order.
    2. Product prices are shown inclusive of consumption tax. The product price does not include the cash on delivery fee, bank transfer fee, etc.
    3. The Company will continue to consider new discount programs in an effort to improve products and services that meet the needs of our customers. The Company reserves the right to modify or discontinue the types and methods of discount programs at any time.

  • Article 4 Payment

    1. Payment for products can be made by credit card, cash on delivery, bank transfer, AmazonPay, and deferred payment (payday).
    2. Please note that we may limit the payment method to the method specified by us depending on the product, purchase amount, or our circumstances. Please refrain from making payments (remittances) from overseas.

    3. Any credit card with the following symbol can be used.

      VISAmastercardAMERICAN EXPRESSJCBDiners Club

      Credit cards other than the registered name will not be accepted.
      Payment by another person's credit card will not be accepted.
      Please contact your credit card company directly if you receive an error when entering your credit card number.

    4. cash on delivery

      Please pay the delivery person in exchange for the merchandise.

      • Less than 10,000 yen: 330 yen (tax included)
      • 10,000-30,000 yen: 440 yen (tax included)
      • 30,000-99,999 yen: 660 yen (tax included)
      • 100,000-300,000 yen: 1,100 yen (tax included)

      The maximum COD amount per payment is 300,000 yen.

    5. bank transfer

      Please transfer the payment to the following bank account.

      Bank transfer account]
      Bank name: SBI Sumishin Net Bank
      Branch name: Corporation No.1 Branch (106)
      Account No.: (Ordinary)1562065
      Name: K)ABEYOUANDOYAKUHIN
      ‍
      Please note that if we cannot confirm your payment within 7 days, your order will be cancelled.
      Bank transfer fees are the responsibility of the customer.
      *Bank transfers can only be used for single item purchases. Please note that this service is not available for regular orders.

    6. AmazonPay

      Amazon Pay is a service that allows you to easily place orders using the credit card information registered in your Amazon account. An Amazon.co.jp account is required to use this service.
      ‍
      After adding the items you wish to purchase to your cart, click the "Pay with Amazon Account" button on the cart screen.
      You will be transferred to the Amazon Pay page. Log in with your Amazon account, confirm your information, and click "OK" to proceed. Confirm your order information on the confirmation screen and click the "Place Order" button to complete your order.
      Please note that "0 yen payment" using points or coupons is not available.

    7. Payments (payee)

      Paidy is a payment method that requires only an email address and cell phone number. You can make a purchase with just your email address and cell phone number. No credit card is required. Multiple purchases can be paid together by the 10th of the following month.
      Free enrollment in PAYDEPLUS allows you to use features such as 3 payments later** with no installment fees* and monthly budgeting.
      **No installment fee for direct deposit and bank transfer only.
      **Registration is required for the first use of 3 installments. Also, this service is available only when the amount spent per transaction is 3,000 yen or more.
      You must register with Paidy in advance.
      *"0 yen payment" using points, coupons, etc. is not available      .




      About fees for post-payment at convenience stores (1)       When you make only one payment per month: 365 yen (tax included)
      (2) When you make only three payments per month, or when you make both one and three payments
      1,000 yen or more and 3,999 yen or less: 145 yen/one payment
      4,000 yen or more but less than 6,999 yen: 254 yen/one payment
      7,000 yen or more: 356 yen/one payment

      Fees for bank transfers
      Transfer fees vary depending on your bank.

      Account transfer
      There is no fee.

    8. Customers are responsible for all fees associated with the payment.

  • Article 5 Transactions

    1. We will ship the product as soon as we confirm the availability of the product after the credit card payment has been confirmed, or after the COD information has been confirmed, or after the payment by bank transfer has been confirmed.
    2. Customers may specify a delivery date and time within the time frame specified by the Company. However, please note that there may be cases where the delivery date and time cannot be requested due to traffic conditions, natural disasters, or other unavoidable reasons.
    3. Products will be delivered by TA-Q-BIN (Sagawa), Yamato TA-Q-BIN or Neko-Pos.
    4. Orders for delivery outside Japan will not be accepted.
    5. As a general rule, we cannot designate a delivery destination that cannot be located by the customer and for which reliable delivery cannot be confirmed, such as hotels, weekly condominiums, and other moving or business travel destinations, P.O. boxes, etc.
    6. Abe Yoando Pharmaceuticals offers free shipping on all products. However, some products will be delivered by post (mailbox) rather than by hand. In addition, customers may be asked to bear the shipping costs for any additional charges incurred for their convenience. Please understand this in advance.
    7. It is prohibited to transfer the merchandise to a third party or to establish a security interest in the merchandise after we have delivered the merchandise to the courier company and before it is delivered to the customer.
    8. We will, on behalf of the customer, arrange for the delivery address, delivery date and time, etc., to be specified by the courier service provider. If you wish to change the delivery date, time, or delivery address after the product has been shipped, please direct the customer to the designated courier company.
    9. Please note that we may not be able to arrange the delivery date and time or delivery destination due to circumstances beyond our control or those of the courier company.
    10. No changes or cancellations of orders will be accepted after we have delivered the goods to the courier.
    11. If the customer is not at home at the time of delivery, the delivery staff will leave an absence slip for the delivery, so please inform the courier company of your desired date and time. However, we will not be responsible for any problems caused by the condition of the product at that time.
    12. In the event that the Company determines that the contents of an order are questionable or suspicious, such as large purchases of merchandise, the designation of a non-existent delivery address, resale, fraud, or the possibility of being used to cause trouble for others, the Company may immediately refuse to accept the order or make inquiries to the customer without the consent of the person who placed the order. In such cases, we may refuse to accept the order or make inquiries to the customer. In such cases, we may suspend shipment of the ordered products until the problem is resolved, without being liable for any delay in performance.
    13. In the event that the customer does not receive the ordered merchandise or the merchandise cannot be delivered due to the customer's long-term absence, etc., the Company may cancel the order at its discretion after 14 days from the date of shipment of the merchandise. In this case, the customer will be charged for the shipping and storage of the ordered merchandise.

  • Article 6. About Regular Service

    1. Regular delivery is a service in which you place a single order and receive regular deliveries of the product(s) in question, and you pay for each delivery.
    2. In principle, delivery of eligible products by regular delivery service will be made "every month" depending on the details of your application.
    3. For the second and subsequent deliveries, we will automatically continue to deliver under the same conditions until you contact us to cancel or suspend delivery.
    4. The delivery address will be the address registered at the time of application. If you need to change the delivery address, please call us at least 5 days prior to the next scheduled delivery date.
    5. The regular delivery service will continue to be delivered under the same conditions until you contact us to discontinue the service as described in section 3. If for some reason you are unable to pick up your order during the subscription period, you may change your preferred pick-up date. Please call us at least 5 days prior to the next scheduled delivery date to request the desired pick-up date.
    6. We recommend a minimum of 3 months for a subscription, but you may pause, cancel, or postpone your delivery at any time. If you wish to pause, cancel, or postpone your subscription, please call us at least 5 days prior to the next scheduled shipment date. After that date, you will not be able to pause, cancel, or postpone your subscription until the end of the next shipment.

  • Article 7 Returns and Exchanges

    1. Returns will only be accepted if you contact us at 0120-542-4344 within 14 days of receipt of the product and we accept the return. However, in cases where the Company is able to determine that there are special circumstances, the Company may accept the return of merchandise even after 14 days from the date of delivery. Shipping costs for returns shall be borne by the customer, except in the case of damaged, contaminated, defective, or misdirected merchandise.
    2. In the event of a defect in the product, damage or stain caused by an accident during delivery, or an error in the ordered product or quantity, etc., please contact us at 0120-542-434 within 14 days of receipt of the product for an immediate return or exchange. In the case of an exchange, we will send a replacement product as soon as possible after receiving the product back. In such cases, we will bear the cost of return shipping and delivery of the replacement product.
    3. Please note that we do not accept returns or exchanges in the following cases.
      If you do not contact us within 14 days of receiving the product
      ・Products other than those purchased on our website
    4. We will respond with a refund if it is difficult to provide a replacement product upon receipt of the returned merchandise. We will not pay for any interest or other interest charges incurred between your payment and the refund.
    5. Some products are not eligible for refund. Please see below for details.
      For more information, please visit (Page will open in a new window.)
      ‍

    Refund Methods and Number of Days Required]
    Refund methods and the number of days required differ depending on the payment method used to place the order.
    Please refer to the following payment methods.
    ‍
    ● Credit card
    - Method of refund: If the order is cancelled after sales processing, the purchaser will be charged once, but the refund will be made later by the credit card company.
    The timing of the refund is based on the credit card company's specifications, so the purchaser must confirm the timing with the credit card company. (Most of the refunds are not immediate.)

    ● Cash on delivery (payment by credit card upon delivery)
    ・ Method of refund: Refund will be made by bank transfer.
    Refund method: Refund will be made by bank transfer.
    - Refund period: 1-3 weeks after receipt of returned goods. - Notes: Refunds cannot be made to credit cards. The amount of the returned merchandise (including consumption tax) will be transferred to your bank account. Bank transfer fees will be borne by the customer.

    Cash on delivery (payment in cash upon delivery)
    ・ Method of refund: Refund will be made by bank transfer.

    The customer will be responsible for all bank transfer fees.

    Bank transfer
    ・Method of refund: Refund will be made by bank transfer.

    The customer will be responsible for all bank transfer fees.

    AmazonPay
    ・Method of refund: In case of cancellation after sales processing, the purchaser will be charged once, but the refund will be made later by the credit card company.
    The timing of the refund is based on the credit card company's specifications, so the purchaser should contact the credit card company to confirm the timing. (In most cases, refunds are not immediate.)
    ・Note: In some cases, refunds will be made by Amazon, not by the credit card company.

    Paidy
    ・Method of refund: Paidy will either offset the amount against the invoice for the month following the month in which the cancellation is confirmed or send the refund to your designated account.
    ・Number of days until refund:
    Before your payment - The invoice will be offset. However, if there are unpaid bills in the past, they will be offset from previous bills.
    　After your payment - A negative amount will be posted to your Paidy account and will be offset against your next payment.

  • Article 8. About Points

    1. When a member purchases an Abe Yo-ando-Yakuhin product on this site and payment is confirmed by the Company, points are awarded to the member. In principle, points are awarded based on the amount of the product, but the amount used as the basis for calculating points does not include fees, shipping charges, consumption tax, etc. other than the amount of the product. Points will be awarded after a certain period of time determined by the Company after the purchase of a product.
    2. Members can check their point balance and other information from My Page.
    3. Members may not transfer points held by them to other members or share points among multiple members.
    4. Points will automatically expire after one (1) year from the date of the last point award. The Company will not compensate for, and will not be liable for, any points that expire after the expiration of the validity period.
    5. Points are calculated at the rate of 1 yen per point and can be used by members to pay for merchandise purchases. However, points may not be used to pay for merchandise separately designated by the Company, nor may they be used to pay for cash on delivery fees or handling charges.
    6. Members may not change their payment method once their order is confirmed. There is no limit to the number of points a member may use for a single product purchase.
    7. The Company may establish conditions and restrictions on how points may be used.
    8. The Company shall not compensate for, and shall not be liable for, any disadvantages incurred by members as a result of changes to the content of the service.
    9. Members may not return products purchased with points or exchange them for other products, except in cases where the Company is responsible.
    10. The Company may limit the products for which points can be used, or may impose conditions on the use of points. Points can only be used on this site. Points cannot be used for purchases on other sites operated by the Company or for purchases of products other than those sold by Abe Yo-ando-Yakuhin.
    11. Members may not exchange points for cash under any circumstances.
    12. Points may only be used by the member, and may not be used by a third party other than the member. If the Company confirms that points have been used after the member has logged in, the use of such points shall be deemed to have been made by the member. Therefore, even if the use of points by a third party is unauthorized, the Company is not obligated to return the points used, and is not liable for any damages incurred by the member.
    13. If a member loses his/her membership for any reason, he/she shall lose all points held, rights to use, and any other rights to use the service, and the Company shall not be obligated to provide any compensation to the member for such loss of rights, regardless of the name under which it is named.

  • Article 9 Limitation of Liability

    1. If the goods are defective from the time of shipment for reasons attributable to us, our liability shall be limited to the amount of such defective goods.
    2. In the event that any damage is caused to you or a third party due to reasons attributable to you or your breach of these Terms and Conditions, you shall be responsible for resolving such damage at your own responsibility and expense, except in cases where we are held responsible for such damage, and we shall not be liable for any damage.
    3. The Company shall not be liable for any indirect damages resulting from a defect in the product or from the inability to use the Site in connection with or for any reason related to the use of the Site, or for any damages incurred by you as a result of unauthorized access to data, except to the extent that the Company is responsible for such damages.
    4. We assume that the customer is responsible for following the product labeling and product description, etc., regarding the use of the product, and we shall not be liable for any damages resulting from errors or improper use of the product.
    5. Please note that the color of the product may differ slightly from the actual product due to monitor settings and other factors.
    6. The Company shall fulfill its obligations with respect to the delivery of products by delivering the products as instructed by the customer to the shipping address indicated by the customer.
    7. In the event that the Company is obligated to notify you on the Site, the Company shall be deemed to have fulfilled its obligation by sending the notification to either your registered address or e-mail address (e-mail addresses are only registered when you use the Site). The Company shall not be liable for any damages incurred by you as a result of such notice not reaching you due to your failure to register your address or e-mail address in accordance with the method specified by the Company, unless such failure is the fault of the Company.

  • Article 10 Use of Personal Information

    The Company shall properly handle personal information received from customers in accordance with the "Privacy Policy" separately stipulated.

  • Article 11 Copyright

    1. The copyrights and other intellectual property rights to the contents of this site belong to the Company or the providers of each content.
    2. You may not use any copyrighted material provided through this site or any other material in which we or the respective content providers have rights beyond the scope permitted by copyright law or other laws without the consent of us or the respective content providers.

  • Article 12 Registration of Members

    If you wish to purchase our products, you may, upon request, register as a member of the Company on the Site in accordance with the method designated by the Company to qualify for certain services through the Site. When registering as a member, you shall register your name, address, telephone number, e-mail address, password, and other information requested by the Company (a customer who has registered as a member is hereinafter referred to as a "member"), and shall promptly notify the Company in the manner designated by the Company of any changes in the contents of such registration. If there are any changes to the contents of the registration, the member shall promptly notify the Company in the manner designated by the Company. If it is found that a minor has registered as a member without the consent of a parent or guardian and has used the Site, the Company reserves the right to revoke such membership.

  • ARTICLE 13 MANAGEMENT OF MEMBER ID AND PASSWORD

    1. MEMBERS SHALL BE RESPONSIBLE FOR THE MANAGEMENT AND USE OF THEIR REGISTERED MEMBER IDS AND PASSWORDS, AND SHALL BE RESPONSIBLE FOR CHANGING THEIR PASSWORDS ON A REGULAR BASIS TO PREVENT OTHERS FROM KNOWING THEM.
    2. MEMBERS SHALL NOT ALLOW A THIRD PARTY TO USE THEIR MEMBER ID AND PASSWORD, NOR SHALL THEY TRANSFER, LEND, SELL, TRADE, DISCLOSE, OR OTHERWISE DISPOSE OF THEM.
    3. IN THE EVENT THAT A MEMBER'S ID AND PASSWORD ARE COMPROMISED, OR ARE FOUND TO HAVE BEEN ILLEGALLY USED BY A THIRD PARTY, THE MEMBER SHALL IMMEDIATELY NOTIFY THE COMPANY AND COMPLY WITH ANY INSTRUCTIONS GIVEN BY THE COMPANY.
    4. MEMBERS SHALL BE RESPONSIBLE FOR ANY DAMAGES INCURRED BY THEM DUE TO IMPROPER MANAGEMENT OF THEIR MEMBER IDS AND PASSWORDS, USE BY THIRD PARTIES, ETC.

  • Article 14 Resignation of Members

    MEMBERS MAY CANCEL THEIR MEMBERSHIP AT ANY TIME IF THEY WISH. IF A MEMBER WISHES TO CANCEL THE MEMBERSHIP, THE MEMBER SHALL FOLLOW THE CANCELLATION PROCEDURE SPECIFIED BY THE COMPANY, AND THE MEMBERSHIP WILL BE CANCELLED AFTER THE COMPLETION OF THE PRESCRIBED CANCELLATION PROCEDURE. AFTER THE WITHDRAWAL PROCEDURE IS COMPLETED, THE MEMBER WILL NO LONGER BE ELIGIBLE FOR MEMBERSHIP AND WILL NOT BE ABLE TO USE HIS/HER MEMBER ID AND PASSWORD.

  • Article 15 Prohibited Matters

    You shall not do any of the following

    1. Ordering with false information, or applying for false registration information when registering as a member
    2. Any action that interferes with the operation of the Company or this Site, or any other action that may interfere with this Site.
    3. Acts that cause inconvenience to other customers or other third parties, or that interfere with the Company's business
    4. Acts that infringe or may infringe trademarks, copyrights, privacy or other rights
    5. UNAUTHORIZED USE OF MEMBER IDS AND PASSWORDS
    6. Acts of using the Service through unauthorized use of a credit card.
    7. Transmitting or distributing harmful programs such as computer viruses to the Company or third parties.
    8. Repeated returns or exchanges that cause damage to the Company
    9. Orders or applications for commercial purposes such as resale of our products
    10. Any act that violates laws and regulations or these Terms and Conditions, offends public order and morals, or has the potential to do so.
    11. Other activities that the Company deems inappropriate.
    12. In the event that the Company or a third party suffers damages as a result of a customer's prohibited conduct described in the preceding paragraph, the customer shall be liable to compensate the Company or the third party for the damages suffered by the customer. In such a case, the customer's obligation to compensate the Company for damages shall include reasonable expenses (including fees for attorneys, etc.) incurred by the Company in responding to such damages. In addition, if the Company compensates for damages incurred by the third party on behalf of the relevant customer, the relevant customer shall have an obligation to compensate the Company.

  • Article 16 Cancellation of Use of the Site

    If a customer falls under any of the following items, the Company may, without any notice or demand to the customer, suspend the provision of the Service to the customer, cancel the membership, or terminate the sales contract of the Company's products, use of the Service, or any other contract related to this Site, in whole or in part We reserve the right to terminate all or any of these actions without notice or demand.

    1. In the event of a violation of these Terms and Conditions
    2. In the event of fraud or any of the acts set forth in Article 15 (Prohibited Matters) with respect to the use of this Site.
    3. If any matter is found that indicates an inability to pay
    4. If it is found that the applicant belongs to antisocial forces or an organization that has the potential to become antisocial forces or an organization that has the potential to become antisocial forces

  • Inquiries about our products

    Inquiries about our products are accepted at the following contact points.

    Contact
    Abe Yo-ando Pharmaceuticals Customer Support
    MAIL: support@abeyoando.jp
    TEL : 0120-542-434
    *Business hours: Weekdays 10:00-17:00 (except Saturdays, Sundays, national holidays, year-end and New Year holidays, and summer vacation)
    *When inquiries are concentrated, replies may be delayed. Please understand that our reply may be delayed when the number of inquiries reaches a peak. Please understand.
    ‍
    Abe Yoan-do Pharmaceutical Co.
    〒123-0852
    3-5-8 Sekihara, Adachi-ku, Tokyo

The product information on this site is intended to assist you in selecting products and is not intended to replace the opinions of physicians, pharmacists, and other qualified professionals. This product information is not to be used for self-diagnosis to cure any disease. If you are allergic or pregnant, please consult your physician before purchasing this product.

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