2023-12-01
Business and Delivery Schedule for the Year-end and New Year's Holidays
Thank you for your continued patronage of Abe Yoando Pharmaceuticals.
Customer support will be open as follows during the year-end and New Year's holidays.
We apologize for any inconvenience this may cause and appreciate your understanding.
Year-end and New Year holidays
The holidays will be December 29, 2023 (Friday) through January 8, 2024 (Monday and national holidays ).
The Customer Center will continue to accept inquiries via the inquiry form and e-mail during the year-end and New Year's holidays,
We will reply to you in due course after January 9 (Tue. ) after the New Year. Please contact us by phone or e-mail.
Depending on the nature of your inquiry, it may take longer than usual for us to reply to you. We appreciate your understanding in advance.
If you need to change your preferred delivery date, please contact us as soon as possible.
■Contact us by phone
The last day of the year for telephone inquiries will be Thursday, December 28, 2012, at 5:00 p.m.
We will also be open from 10:00 a.m. on Tuesday, January 9, 2024 for the New Year's holiday.
We apologize for any inconvenience this may cause and appreciate your understanding.
Regarding delivery
Customers who use regular delivery service
We will deliver the goods on the scheduled delivery date.
*During and around the year-end and New Year holidays, delivery may be delayed due to the concentration of orders or traffic congestion.
New customers who make a new purchase during the year-end and New Year holidays
We apologize for the inconvenience, but we will begin shipping from January 5, 2024 (Fri. ).
During the year-end and New Year holidays and the period around the holidays, delivery may be delayed due to the concentration of orders, traffic congestion, and other circumstances.
Please note that we may not be able to meet your request even if you contact us or the shipping company to inquire about the delivery status or to specify your preferred delivery date and time.
Please understand this in advance.
The last shipping day of the year will be Thursday, December 28th. Please place your order by 8:59 a.m. on December 28 (Thu. ) if you wish to have your order delivered by the end of the year.
Orders placed after 9:00 a.m. on Thursday, December 28 will be processed as orders placed during the New Year's holiday period.
We look forward to your continued patronage of Abe Yoando Pharmaceuticals and its products.
Inquiry about this matter
Business hours: Weekdays 10:00-17:00 (except Saturdays, Sundays, national holidays, year-end and New Year holidays, and summer vacation)
* Inquiries via form will be answered in order after receiving. Please note that it may take some time depending on holidays and the nature of the inquiry. Please understand that it may take some time depending on our holidays and the nature of the inquiry.
Inquiries received on holidays will be responded to on the next business day or later.
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