Information on business hours during Golden Week

THANK YOU FOR YOUR CONTINUED SUPPORT OF INFINIXX.

INFINIXX CUSTOMER SUPPORT WILL BE OPEN FOR BUSINESS DURING GOLDEN WEEK AS FOLLOWS

We apologize for any inconvenience this may cause and appreciate your understanding.

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■Closed during Golden Week

Closed during Golden Week,

April 29 (Sat.) and 30 (Sun.), 2022, May 3 (Wed., holiday) - 7 (Sun.), 2022

The following is a summary of the results of the survey.

The Customer Center accepts inquiries by e-mail and inquiry form even on holidays, but we will not be able to respond to inquiries by e-mail on holidays,

We will reply to you in order from May 1 (Mon.), 2 (Tue.) and 8 (Mon.) after each holiday.

Depending on the nature of your inquiry, it may take longer than usual for us to reply to you.

Please understand this in advance.

If you need to change your preferred delivery date, please contact us as soon as possible.

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About handling inquiries by telephone

For inquiries by phone,

We accept orders from 10:00 a.m. on each business day.

We apologize for any inconvenience this may cause and appreciate your understanding.

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■About Delivery

Customers who have purchased by regular delivery service

We will deliver the goods on the scheduled delivery date.

*During and around the Golden Week period, delivery may be delayed due to the concentration of orders and traffic congestion.

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New customers who shop during Golden Week

‍We apologize for the inconvenience, but we will ship from May 1 (Mon.) and 2 (Tue.) and May 8 (Mon.) after the Golden Week holidays.

Delivery may be delayed during and around the Golden Week period due to the concentration of orders and traffic congestion.

Please note that we may not be able to meet your request even if you contact us or the shipping company to inquire about the delivery status or to specify your preferred delivery date and time.

The delivery will be made sequentially, but due to heavy shipping congestion, it may take longer than usual for delivery.

Please understand this in advance.

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WE LOOK FORWARD TO YOUR CONTINUED SUPPORT OF INFINIXX AND ITS PRODUCTS.

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