Information on business hours during Golden Week

THANK YOU FOR YOUR CONTINUED SUPPORT OF INFINIXX.

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INFINIXX Customer Support will be open as follows during the Golden Week holidays.
We apologize for any inconvenience this may cause and appreciate your understanding.

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■Closed during Golden Week

The Golden Week holidays are as follows:
April 29 (Fri.) - May 1 (Sun.), May 3 (Tue.) - May 5 (Thu.), May 7 (Sat.), and May 8 (Sun.), 2022.

The Customer Center will accept inquiries via inquiry form and e-mail on these holidays, but will reply to
after May 2 (Mon.), 6 (Fri.), and 9 (Mon.).
Depending on the nature of your inquiry, it may take longer than usual to reply.
Please understand this in advance.
If you need to change your desired delivery date, please contact us as soon as possible.

About handling inquiries by telephone

For inquiries by phone, please contact us at
We will be available from 10:00 a.m. on each business day.
We apologize for any inconvenience this may cause and thank you for your understanding.

■About Delivery

Customers who have purchased by regular delivery service

We will deliver your order on the scheduled delivery date.
*During and around the Golden Week period, delivery may be delayed due to the concentration of orders or traffic congestion.

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New customers who shop during Golden Week

During the Golden Week holiday period, we will ship out your order sequentially after May 2 (Mon.), 6 (Fri.), and 9 (Mon.) after each holiday.
During and around the Golden Week holiday period, delivery may be delayed due to the concentration of orders and traffic congestion.
Please note that we may not be able to meet your request even if you contact us or the delivery company to inquire about the delivery status or your preferred delivery date and time.
Please note that delivery may take longer than usual due to congestion in the delivery process.
Please understand this in advance.

WE LOOK FORWARD TO YOUR CONTINUED SUPPORT OF INFINIXX AND ITS PRODUCTS.

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