Business and Delivery Schedule for the Year-end and New Year's Holidays

Thank you for your continued support of INFINIXX.
INFINIXX Customer Support will be open as follows during the year-end and New Year holidays.
We apologize for any inconvenience this may cause and appreciate your understanding.

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Year-end and New Year holidays

The holidays will be from December 29, 2021 (Wed.) to January 5, 2022 (Wed. ).
The Customer Center will continue to accept inquiries via the inquiry form and e-mail during the year-end and New Year holidays, but will reply to them in order from January 6 (Thu. ) after the holidays at
.
Depending on the nature of your inquiry, it may take longer than usual for us to reply to you. Please understand this in advance.
If you need to change your desired delivery date, please contact us as soon as possible.

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About handling inquiries by telephone

The last business day of the year for telephone inquiries will be Tuesday, December 28, 2010, at 5:00 p.m.
We will be open from 10:00 a.m. on Thursday, January 6, 2022 for the New Year's holiday.
We apologize for any inconvenience this may cause and thank you for your understanding.

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■About Delivery

• The last shipping day of the year will be Tuesday, December 28.
  For those customers who have applied for the regular course and are scheduled to receive their orders during the holidays, we will deliver as scheduled.
• If you wish to have your order delivered by the end of the year, please place your order by 9:00 a.m. on Tuesday, December 28.
  Orders placed after 9:00 a.m. on Tuesday, December 28 will be processed during the New Year holiday period.
• Please be advised that orders placed during the New Year's holiday period will be delivered sequentially from January 5 (Wed. ).
  Thank you for your understanding.

Delivery may be delayed during the year-end and New Year's holidays and the period around that time due to the concentration of orders, traffic congestion, etc. Please contact us or the delivery company to inquire about the delivery status and your requested date and time.
Please note that we may not be able to meet your request even if you contact us or the delivery company to inquire about the delivery status and your preferred delivery date and time.
Please note that delivery may take longer than usual due to congestion in the delivery process. Please understand this in advance.

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WE LOOK FORWARD TO YOUR CONTINUED SUPPORT OF INFINIXX AND ITS PRODUCTS.

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Inquiry about this matter

Contact us through our website:
https://www.infinixx-shop.jp/support

Business hours: 10:00-17:00 weekdays (except Saturdays, Sundays, national holidays, year-end and New Year holidays, and summer vacation)

*We will reply in order after receiving your inquiry. Please note that it may take some time depending on holidays and the nature of your inquiry. Please understand that it may take some time depending on the content of the inquiry.
Inquiries received on holidays will be answered on the next business day or later.

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